Privacy Policy

Introduction

Welcome to https://aerial-sightseeing-dubai-helicopter-ride.terratrek.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, applications, services, or products, available through https://aerial-sightseeing-dubai-helicopter-ride.terratrek.net (collectively referred to as ‘our platform’).

Scope

This policy covers all aspects of your interaction with our platform, including:

Accessing and using our applications and services.
Visiting our websites linked to this Privacy Policy.
Communicating with us via newsletters, emails, phone calls, or text messages (SMS).

Please note that this policy does not extend to third-party platforms, applications, products, or services you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we handle your personal data in the following ways:

Account and User Management: When you create an account or use our services as an authorized user, we collect and process your account information, including username, email address, and password.
Payments and Transactions: We securely process payment information when you make purchases on our platform, including card details, billing addresses, and transaction history.
Financial and Purchase Data: For your safety and fraud prevention, we may collect financial and purchase-related data to verify transactions and maintain a secure user experience.
Device and Location Information: We may access mobile device identifiers and location data to personalize content and improve our services’ performance.
Feedback and Reviews: When you provide feedback or write reviews, we use that information to enhance our products and services.
Social Media Interaction: If you choose to connect your social media accounts, we may collect and process data from those platforms in accordance with their privacy policies.
Product Interactions: We track product views, purchases, and interactions to analyze user behavior and preferences.

Personal Data Collection

The types of personal data we collect include:

Account Information: Username, email address, password (hashed and salted).
Payment Details: Credit/debit card numbers, expiration dates, CVV codes, billing addresses.
Financial Records: Transaction history, bank account information (if directly processed).
Purchase Data: Products purchased, quantities, purchase date, and price.
Mobile Device IDs: Unique device identifiers, mobile network information.
Location Data: GPS coordinates, location services data.
Feedback and Reviews Content: Text, ratings, and any additional information provided.
Social Media Handles: User names, profile pictures (if shared).
Product Interactions: Page views, clickstreams, search queries, and product preferences.

We gather this data through direct user input, tracking technologies, and third-party partners who assist in our operations.

Cookies

We use cookies to enhance your experience on our platform and for analytical purposes:

Strictly Necessary Cookies: Essential for navigating our site and providing basic functions.
Preference Cookies: Remember your preferences, such as language settings.
Analytics Cookies: Track website usage and performance, helping us improve our services.

Users can manage non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

Data required for legal compliance or regulatory purposes is retained until the end of the applicable retention period.
Personal data associated with active accounts is stored while the account remains active.
We delete or anonymize data that is no longer needed for the original purpose, unless required to maintain a record for legal, tax, or other business reasons.

Data Security and Processing

We implement robust security measures to protect your personal data:

Secure Third-Party Processors: We engage trusted third-party companies to process payments and handle other essential services, ensuring they adhere to strict privacy and security standards.
Data Encryption: Sensitive data, especially during transmission and storage, is encrypted using industry-standard technologies.
Access Controls: Only authorized personnel have access to personal data, and we regularly review access logs.

Children’s Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such information by mistake, please contact us immediately using the details provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: Correct any inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): Request the deletion of your personal data under specific circumstances.
Restriction: Limit our processing of your data in certain situations.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: You have the right not to be subject to automated decision-making that significantly affects you.
Data Portability and Privacy Complaints/ Appeals: Contact us or relevant data protection authorities if you have concerns or wish to exercise any of these rights.

Changes to Policy

We reserve the right to update our Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

For privacy-related inquiries, unsubscribe requests, or data access/correction queries, please contact us:

Email: [email protected]
Address: [Our Physical Address]

We appreciate your trust in allowing us to enhance your online experience.